This is worth mentioning, because it is an unusual event.
When I was originally booked to return from the BVI, American Airlines used to have a direct flight from the BVI to Antigua where I could have caught my connecting BA flight to London. For whatever reason AA cancelled the route so the travel agent in Gib had to re-route me via San Juan. So it adds another flight and some hours but that should not be a problem. However as I had a paper ticket I was required to get the physical piece of paper changed with the new routing. The ticketing desk for AA in the BVI is the same airport check-in desk you use to check into your plane.
Researched local knowledge to find out that 5pm midweek is a good time to go as otherwise you are not seen to as boarding takes precedence over ticketing. Turn up and explain my predicament to the ticketing clerk who has handled quite a few of similar enquiries and knows exactly what to do. However some technical issue, being a paper ticket, being issued in Gibraltar, etc prevents her from actually making the change. At the same time AA announces hundred of cancellations on their US flights which use the MacDonald Douglas aircraft pending a review of safety etc. So as you can imagine the reservation and help desks of AA are jammed full of passengers trying to rearrange their flight schedules, no space for me at the airport to get his problem sorted. She has no joy in reaching AA help desk.
An hour and half after I arrived I was still at the airport waiting for this piece of paper to be redone. The ticketing clerk (Kerlene) from AA apologises for keeping me waiting and asks to go home where she would contact me when she had fixed it. Yeah, it is already 6.30pm and she is going to call me… as if!
Well at 9:30pm Colleen calls to let me know that she has sorted the issue out and would I mind popping into the airport so that she can re-issue my ticket! Yes miracles do happen in the BVI… at least AA can claim to have a customer service.
Thanks Kerleen and American!